1 - Activity Screen Walkthrough

Learn how to use Wordly’s Activity Screen

The Activity screen allows you to track the date, duration, minute use, and all other session activity. You can also:

  • Track how many sessions you’ve attended.
  • Track how much time you’ve used.
  • Track which sessions are currently active.
  • Download transcripts of sessions.

To access the Activity screen from anywhere within Wordly:

  1. Move the mouse cursor to the left side of the screen.

  2. Click on Activity ( Activity Nav ) from the expanding menu, as seen here:

Nav Panel Activity

Overview

Activity Page

  • Sessions are listed on the left side of the screen by Session ID and Date only.

  • Click on a session to open up the Usage Summary for that session on the right side of the screen.

  • Click the Transcript icon ( Activity transcript button ) within the Session details page to be taken to the transcript of that session. See the Transcripts Page Overview Article for more information about transcripts.

  • Click the Options dropdown in the top right corner of the screen to download an activity report:

    Activity options dropdown

    Activity reports are Microsoft Excel spreadsheets (.CSV files) that detail everything that happened during a session.


2 - Best Practices

Learn useful tips for making the best out of your Wordly sessions.

Audio Tips

We suggest using high-fidelity audio equipment such as headsets, headphones, earbuds, or boom microphones, preferably with noise-canceling technology.

Advise your presenters to avoid using integrated laptop microphones, which capture too much background noise. If a laptop microphone is the only option available, we suggest turning the microphone gain levels up as high as possible in their laptop system’s audio settings.

Coach your speakers

  • If you have multiple presenters, make sure they know to speak one-at-a-time and avoid interrupting or speaking over each other.

  • Presenters should know to enunciate clearly.

  • Avoid using music with lyrics.

  • Presenters should speak at a moderate pace, pausing between sentences briefly.

  • Advise your presenters to pick a single language to speak in.

  • Make sure your presenters have sufficient bandwidth to support high-quality audio capture.

Create Glossaries

  • Glossaries are custom libraries which significantly increase the accuracy of Wordly’s transcription results. Without a glossary for reference, Worldly may be unable to properly transcribe unique phrases, words, and terminology that may be specific to your organization, employees, or departments. Check out this article to learn how to create glossaries.

  • Make sure to create glossaries for all the languages which presenters will be speaking.

Set Practical Expectations

Many variables can affect the accuracy of Wordly’s translation, including available internet bandwidth and possible issues with hardware, software, and operating systems. Make sure to let your presenters know that while they should expect a great experience with Wordly, errors are possible.


3 - Changing Interface Locale

You can change the language used by your Wordly interfaces.

How to change your locale in the Portal

  1. Click on your profile icon at the top right of the page and select Profile.

    Portal profile button

  2. You will see your profile information, go to the last item (Locale). Click on the Locale icon.

    Portal locale icon

  3. Select your desired language from the dropdown menu. We currently support Japanese, French, Spanish, and English.

    Portal locale dropdown

  4. Click Change Locale when finished.

    Portal change locale

How to change your locale in the Attend app

  1. At the bottom of the Attend page, you will see “Learn About Wordly Interpretation”. Under that section in grey print, to the right of “Terms of Service”, click on the Locale icon

    Attend locale icon

  2. Select your desired language from the dropdown menu. We currently support Japanese, French, Spanish, and English.

    Attend locale dropdown

  3. Click Apply when finished.

    Attend change locale

4 - Changing Presenter Language When Streaming

Change the presenter language in an ongoing session to ensure the best possible transcription and translation.

Intro

The Presenter Language (also called “Streaming Language”) is initially set up when adding a session. However, it’s possible to change it during a stream if necessary.

The method of changing the Presenter Language is different depending on how audio is being sent to Wordly:

  • If audio is being sent to Wordly via Zoom or RTMPS, you must select and toggle the streaming language in your Wordly Portal. See Changing the Presenter Language in Wordly below.

  • If each speaker in your meeting is sending their audio to Wordly via https://join.wordly.ai, then see “Join Instructions” below.

  • If audio is being sent to Wordly via the mobile app, see “Mobile App Instructions” below.

Changing the Presenter Language in Wordly

  1. With the session in progress, Go to Wordly’s Sessions page and use your meeting’s session ID to locate the session. Click on the black gear button to open the Live Session Controls box.

  2. Click Change Streaming Language and select your desired language from the drop down menu:

    Live session controls language dropdown

  3. Click Change when finished:

    Live session controls language change

    If successful, a green SUCCESS box will appear briefly in the top-right corner of the screen. See the below image:

    Live session controls language change success

Switching languages

When you add a language to a session, a blue toggle button with the language you just added will appear within the Live Session Control box.

To switch between languages, simply click the blue toggle button of the language you want to use at least 2 seconds before a presenter begins speaking in that language. See the image below:

Switching languages

You can add as many languages as you like to a session, and Wordly will create a blue toggle button for each language.

To add new toggle buttons, you’ll need to select a language from the list and click on the red Change button:

Change your languages

Once you click on the red Change button, the new language will take effect 2 seconds later, and you’ll have created a new blue toggle button for that language. See the image below:

Multiple languages

Changing the Presenter Language in Wordly Join

  1. Once you join an active session through a Wordly Join link (https://join.wordly.ai), you’ll see a screen similar to the one below. In this example, Worldy is currently expecting the presenter to speak in English:

    Change language in Wordly Join

  2. To change the language Wordly expects to hear, click on the triangle button to the immediate right of the current language, as seen below:

    Change language dropdown in Wordly Join

  3. This will open the dropdown menu of available languages. Select the language you want to speak.

    Change language list n Wordly Join

  4. Confirm that your preferred language is now visible at the top of the screen, as seen below:

    Change language in Wordly Join success

Mobile App Instructions

  1. Open the Wordly mobile app and start a session or join an existing one. You’ll see a screen like this:

    Changing languages in the mobile app

  2. Tap the named language (“English (US)” in this example) near the top left corner of the screen. This will open the language menu at the bottom of the screen, as seen here:

    Choose your language in the mobile app

  3. Tap on your preferred language. In the example below we’ve selected Japanese, which now appears in the top left corner as the active language. Wordly will now translate what speakers say into this chosen language:

    Switched to Japanese

  4. To switch back to your initial language, tap the blue button with that language near the top of the screen. As you switch languages, up to 3 buttons can be displayed. In this manner you can switch between your preferred languages rapidly. In the example below we’ve switched back to English (US).

    Switched back to English


5 - Restoring Original Sound in Zoom

Learn how to restore Zoom’s “Original Sound” audio setting.

Standard Zoom audio changes the way speakers sound in an attempt to improve audio quality. Unfortunately, this introduces distortions in the speech pattern of spoken audio, which can degrade the quality of Wordly’s translation.

It’s possible to restore the original quality of Zoom’s audio by following the steps below. Wordly translations will be significantly better in all languages when “Original Sound” is used:

  1. Run Zoom.

  2. Start a Zoom meeting or join an existing one.

  3. Once you’re in the meeting, click the up arrow next to the Mute button in the bottom-left corner:

    Zoom mute button

  4. Click Audio Settings…

    Zoom audio settings button

    This will open the Zoom Audio Settings window:

    Zoom settings window

  5. Under Music and Professional Audio, check the following boxes:

    • Show in-meeting option to enable “Original Sound”
    • Echo cancellation
  6. Uncheck all other options within Music and Professional Audio, as seen below:

    Zoom audio options

  7. Close the Settings window, and Leave the current Zoom meeting.

  8. Rejoin the meeting you were in, or start a new one. In the top-left corner of the meeting window you’ll see the following:

    Zoom original sound off

  9. Click on Original Sound: Off (and not the arrow). It will change to the following:

    Zoom original sound on

You are now using Zoom’s Original Sound setting. To deactivate original sound or change your audio options, return to Zoom’s Audio Settings screen.

6 - Sharing Minutes Between Accounts

Learn how to share billable minutes between accounts.

Follow the steps below if you want to share billable minutes between multiple accounts.

There are two prerequisites for sharing minutes:

  • The Wordly accounts you want to share minutes with must already exist.

  • If you intend on manually sharing minutes between multiple accounts, you’ll need more than one web browser (Chrome, Safari, Firefox, Edge, etc) installed on your computer so that you can log in to both accounts simultaneously.

    • If you attempt to use the same browser to log into another account, Wordly will automatically sign you out of the current active account.


Sharing minutes

When you first login to Wordly, you’ll automatically start on the Dashboard:

Wordly’s Dashboard

  1. Move the mouse cursor to the left side of the screen

  2. Click on Accounts ( Accounts nav button ) from the expanding menu to open the accounts page, as seen here:

    Navigating to the Accounts page

  3. From the Accounts page, click on + Add Account ( Add Account button ) in the top right corner:

    Accounts page

    This will open up the Add Account window:

    Accounts page

  4. Enter a Title and Description for the pre-existing account you want to share minutes with.

  5. Click Save ( Save button ) when ready.

  6. With the account added, click Transfer Minutes ( Transfer minutes button ) in the top right corner. This will open up the Transfer Minutes window:

    Transfer minutes

  7. In the From Account dropdown, choose your current account if it’s not already selected.

  8. In the To Account dropdown, choose the pre-existing account you just added in step 5.

  9. In the Minutes Dropdown, enter the number of minutes that you want to share and click Transfer ( Transfer button ).

  10. Click Share ( Share minutes button ) to open the Share Account window:

    Share window

  11. In the Share Account window, enter the email address associated with the pre-existing account you want to share minutes with, and click Share ( Share minutes button ).

    If successful, you’ll see that the account has been sent an invitation to share minutes:

    Account with shared minutes

    • Click the edit button ( Share minutes button ) to edit the account information.

    • Click the white trashcan button ( Share minutes button ) to delete the account.

    • Click the book button ( Share minutes button ) to go to the Transactions page.

    • Click the shopping cart button ( Share minutes button ) to go to the Purchase page and buy more minutes.

    • Click the send icon button ( Share minutes button ) to send another invitation to the account.

    • Click the black trashcan button ( Share minutes button ) to cancel the invitation.

  12. Open up your alternative web browser (Chrome, Safari, Firefox, Edge, etc) and log in to the account you shared minutes with. You’ll automatically start on the Wordly Dashboard:

    • Note that this account will have the 20 free minutes provided to every new Wordly account, indicated on the left side of the page.

    • Also Note the bell icon the top right corner of the screen, indicating you have a new alert.

      Alternate account with an alert

  13. Click the bell icon to open the Alerts page and see the invitation:

    Invite

  14. Click Accept ( Accept button ), and then Yes on the following confirmation dialogue box:

    Accept Invite

  15. In the following window, click the Resolved check box to close the issue and remove the alert from the account:

    Accept Invite

  16. You’ve now successfully shared minutes between accounts. Return to the Dashboard to see your updated minutes on the left side of the screen. In the example below, there are now 40 minutes available.

    Updated minutes on the dashboard

7 - Transactions Screen Walkthrough

Learn how to use Wordly’s Transactions screen

The Transactions screen lists every addition and subtraction of billable minutes from any of your accounts, as they occur.

To access the Transactions screen from anywhere within Wordly:

  1. Move the mouse cursor to the left side of the screen.

  2. Click on Transactions ( Transactions Nav ) from the expanding menu, as seen here:

    Select Transactions

    This will take you to the Transactions screen.

Overview

Below is a screenshot of the Transactions screen. See the following information for details on the layout:

Transactions Screen

  • Transactions are listed on the left side of the screen by date and the number of minutes added or subtracted.

  • Click on a transaction to open up the Transaction details for it on the right side of the screen.

  • If you have access to more than one account, you can select it from the Account dropdown near the top of the left side of the screen, as seen here:

    Transactions Action selection

  • To the immediate right of the Account dropdown is the total number of minutes available for the selected account.

  • Click the Options dropdown in the top right corner of the screen to download a Transaction report:

    Transactions Action selection

    Transaction reports are Microsoft Excel spreadsheets (.CSV files) that detail every transaction attributed to an account.


8 - Webex Support and Wordly

Learn how to use Wordly effectively in a Webex meeting or webinar

Wordly can be seamlessly integrated into Webex to enable meeting and Webinar attendees to participate in the language of their choice. Follow the instructions below to integrate Wordly into your Webex platform.

This guide covers:

  • Configurations of your settings on Webex
  • Initiating Wordly from a meeting or Webinar
  • Displaying real-time translation or transcription
  • Hearing audio in translated language

To use Wordly with Webex, you’ll need the following:

  1. A Wordly account with available minutes.

  2. A valid Webex account with administrator credentials. These are necessary to enable features on the Webex platform. (Contact your Webex administrator if you have any questions or need permissions on your Webex account).

Setup

Step 1 - Create a Wordly session

Create a session on the Wordly portal for the same time as your meeting/webinar. If you’re unsure how to create a session, check out the Adding a Session article first.

Take note of the Session ID and access key for the session you just created. See below for what to look for:

Session ID and session access key

Step 2 - Enable “Other Streaming Services” in Webex

  1. Sign in to your Webex account as an administrator.

  2. Navigate to Common Settings > Site Options > Live Streaming Providers and check the Other streaming services box:

    Webex Live Streaming Providers Menu

Step 3 - Enable “Live Streaming” in Webex for individual users

Check out the section at the bottom of this Webex support article to learn how to enable live streaming for individual users.

Step 4 - Start your meeting or Webinar

Step 5 - Start “Live Streaming” for your meeting

  1. When you initiate Live Streaming in Webex, a window will appear asking for service information for “Other streaming services”. Enter the following info:

    • Streaming Service: Wordly
    • Target stream link: rtmps://media.wordly.ai/live
    • Target stream key: Wordly Session ID_Wordly Session Pass Key. See the following Example: ETOE-9747_298157
  2. Click on Start streaming.

    Webex start Live Streaming

  3. Select Share > Share Multimedia from the Webex menu:

    Webex share multimedia menu

  4. Enter the following URL to share : https://attend.wordly.ai/enter/SESSION-ID

    Webex share multimedia

  5. The audience can now pick the language of the translation they see by clicking on gear button ( Settings button ) and selecting a language:

    Wordly in Webex

Setting a language for the audience

Follow the steps below if the audience wants to hear the translation in a specific language.

  1. In Webex, click on Multimedia Viewer and select Audio Connection:

    Webex multimedia viewer menu

  2. Click Disconnect:

    Webex audio connection menu

  3. Unmute the speaker icon on the Wordly multi-media window

    Webex unmuting the speaker

Users should now be able to hear the translated audio.


Known limitations:

  1. All meeting conversations should happen only in one language.

  2. Translation quality will be significantly affected if people speak in a language other than what is selected by the host as the default language for the meeting.

  3. There is an inherent delay between when a speaker completes a sentence and the sentence being correctly translated into another language.

  4. Transcripts are only accessible to the host and in the default language the meeting is hosted in.