About Spending Wordly Minutes

How minutes are charged in Wordly

In Wordly, minutes are the units of time you purchase and use. You are charged only for the actual minutes used in a session, not the total scheduled duration.

For example, if a session is scheduled to run for 1 hour but lasts only 37 minutes, only those 37 minutes are charged. Conversely, if a session is scheduled to run for 1 hour but goes 1 hour 5 minutes, 65 minutes are charged.

You're charged by each Wordly session that your organization uses, not just the session that you're the host of. Example: Your organization has an event with 3 rooms. You use a separate Wordly session for each room, and the event lasts for 1 hour. This spends a total of 180 minutes (3 different Wordly sessions x 60 minutes).

Minutes stop being charged either when the stream to the session is ended, or when the presenter mutes their microphone. For example, if the session lasts for 1 hour but the microphone is muted for 30 minutes, only 30 minutes will be charged.

Maximize spending your Wordly minutes

To avoid being charged for unused minutes, manually end the session when it is finished. Sessions do not end automatically at the scheduled duration — Wordly will continue to charge minutes until you end the session, your minutes run out (at which point the session ends and attendees are disconnected), or the session ends automatically after two hours with no stream detected.

To ensure that you aren't being charged for minutes that you're not using, make sure to:

• Start the session with the microphone muted and unmute when your speaker begins presenting.
• Select End Session when you are done. Do not use Leave Session — it keeps the session open, continues billing minutes, and makes the session appear ongoing to attendees.