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Troubleshooting Your AV Setup

How to solve any issues with setting up equipment for a Wordly in-person meeting

Here are the most common issues that you might have with your AV setup, and possible solutions.

Presenter device stops displaying translation

Make sure that:

  • The presenter device is on.
  • The presenter device is not in screen saver or screen lock mode.
  • The presenter device is connected to the internet.
  • The session has started on the presenter device.
  • The cables are plugged in properly.

    setup-diagram
  • Gain on iRig2 to maximum.
  • iRig2 is set to Thru.
  • You adjust the volume on the audio mixer line out until presenter transcription is consistent and correct.

If the Wordly session has internet and is started, but you are unable to see text on Wordly, unplug the iRig 2 from the presenter device and speak directly into device.

  • If text is seen, then the issue is likely with the audio not reaching the audio output from the AV system. Replug iRig 2 into the presenter device and try the audio mixer line again.
  • If no text is seen, check that the Wordly application is allowed to use the microphone in privacy and security settings of the presenter device.

Attendee’s device stops showing translation

  1. On attendee device, select End to leave the session.

  2. Enter code to rejoin session.

Resolving AV issues quickly helps ensure uninterrupted language interpretation, so attendees can continue following along without disruption.