1 - General Support Topics

General support topics covering Zoom, Webex and Streaming issues.

1.1 - Activity Screen Walkthrough

Learn how to use Wordly’s Activity Screen

The Activity screen allows you to track the date, duration, minute use, and all other session activity. You can also:

  • Track how many sessions you’ve attended.
  • Track how much time you’ve used.
  • Track which sessions are currently active.
  • Download transcripts of sessions.

To access the Activity screen from anywhere within Wordly:

  1. Move the mouse cursor to the left side of the screen.

  2. Click on Activity ( Activity Nav ) from the expanding menu, as seen here:

Nav Panel Activity

Overview

Activity Page

  • Sessions are listed on the left side of the screen by Session ID and Date only.

  • Click on a session to open up the Usage Summary for that session on the right side of the screen.

  • Click the Transcript icon ( Activity transcript button ) within the Session details page to be taken to the transcript of that session. See the Transcripts Page Overview Article for more information about transcripts.

  • Click the Options dropdown in the top right corner of the screen to download an activity report:

    Activity options dropdown

    Activity reports are Microsoft Excel spreadsheets (.CSV files) that detail everything that happened during a session.


1.2 - Best Practices

Learn useful tips for making the best out of your Wordly sessions.

Audio Tips

We suggest using high-fidelity audio equipment such as headsets, headphones, earbuds, or boom microphones, preferably with noise-canceling technology.

Advise your presenters to avoid using integrated laptop microphones, which capture too much background noise. If a laptop microphone is the only option available, we suggest turning the microphone gain levels up as high as possible in their laptop system’s audio settings.

Coach your speakers

  • If you have multiple presenters, make sure they know to speak one-at-a-time and avoid interrupting or speaking over each other.

  • Presenters should know to enunciate clearly.

  • Avoid using music with lyrics.

  • Presenters should speak at a moderate pace, pausing between sentences briefly.

  • Advise your presenters to pick a single language to speak in.

  • Make sure your presenters have sufficient bandwidth to support high-quality audio capture.

Create Glossaries

  • Glossaries are custom libraries which significantly increase the accuracy of Wordly’s transcription results. Without a glossary for reference, Worldly may be unable to properly transcribe unique phrases, words, and terminology that may be specific to your organization, employees, or departments. Check out this article to learn how to create glossaries.

  • Make sure to create glossaries for all the languages which presenters will be speaking.

Set Practical Expectations

Many variables can affect the accuracy of Wordly’s translation, including available internet bandwidth and possible issues with hardware, software, and operating systems. Make sure to let your presenters know that while they should expect a great experience with Wordly, errors are possible.


1.3 - Changing Interface Locale

You can change the language used by your Wordly interfaces.

How to change your locale in the Portal

  1. Click on your profile icon at the top right of the page and select Profile.

    Portal profile button

  2. You will see your profile information, go to the last item (Locale). Click on the Locale icon.

    Portal locale icon

  3. Select your desired language from the dropdown menu. We currently support Japanese, French, Spanish, and English.

    Portal locale dropdown

  4. Click Change Locale when finished.

    Portal change locale

How to change your locale in the Attend app

  1. At the bottom of the Attend page, you will see “Learn About Wordly Interpretation”. Under that section in grey print, to the right of “Terms of Service”, click on the Locale icon

    Attend locale icon

  2. Select your desired language from the dropdown menu. We currently support Japanese, French, Spanish, and English.

    Attend locale dropdown

  3. Click Apply when finished.

    Attend change locale

1.4 - Changing Presenter Language When Streaming

Change the presenter language in an ongoing session to ensure the best possible transcription and translation.

Intro

The Presenter Language (also called “Streaming Language”) is initially set up when adding a session. However, it’s possible to change it during a stream if necessary.

The method of changing the Presenter Language is different depending on how audio is being sent to Wordly:

  • If audio is being sent to Wordly via Zoom or RTMPS, you must select and toggle the streaming language in your Wordly Portal. See Changing the Presenter Language in Wordly below.

  • If each speaker in your meeting is sending their audio to Wordly via https://join.wordly.ai, then see “Join Instructions” below.

  • If audio is being sent to Wordly via the mobile app, see “Mobile App Instructions” below.

Changing the Presenter Language in Wordly

  1. With the session in progress, Go to Wordly’s Sessions page and use your meeting’s session ID to locate the session. Click on the black gear button to open the Live Session Controls box.

  2. Click Change Streaming Language and select your desired language from the drop down menu:

    Live session controls language dropdown

  3. Click Change when finished:

    Live session controls language change

    If successful, a green SUCCESS box will appear briefly in the top-right corner of the screen. See the below image:

    Live session controls language change success

Switching languages

When you add a language to a session, a blue toggle button with the language you just added will appear within the Live Session Control box.

To switch between languages, simply click the blue toggle button of the language you want to use at least 2 seconds before a presenter begins speaking in that language. See the image below:

Switching languages

You can add as many languages as you like to a session, and Wordly will create a blue toggle button for each language.

To add new toggle buttons, you’ll need to select a language from the list and click on the red Change button:

Change your languages

Once you click on the red Change button, the new language will take effect 2 seconds later, and you’ll have created a new blue toggle button for that language. See the image below:

Multiple languages

Changing the Presenter Language in Wordly Join

  1. Once you join an active session through a Wordly Join link (https://join.wordly.ai), you’ll see a screen similar to the one below. In this example, Worldy is currently expecting the presenter to speak in English:

    Change language in Wordly Join

  2. To change the language Wordly expects to hear, click on the triangle button to the immediate right of the current language, as seen below:

    Change language dropdown in Wordly Join

  3. This will open the dropdown menu of available languages. Select the language you want to speak.

    Change language list n Wordly Join

  4. Confirm that your preferred language is now visible at the top of the screen, as seen below:

    Change language in Wordly Join success

Mobile App Instructions

  1. Open the Wordly mobile app and start a session or join an existing one. You’ll see a screen like this:

    Changing languages in the mobile app

  2. Tap the named language (“English (US)” in this example) near the top left corner of the screen. This will open the language menu at the bottom of the screen, as seen here:

    Choose your language in the mobile app

  3. Tap on your preferred language. In the example below we’ve selected Japanese, which now appears in the top left corner as the active language. Wordly will now translate what speakers say into this chosen language:

    Switched to Japanese

  4. To switch back to your initial language, tap the blue button with that language near the top of the screen. As you switch languages, up to 3 buttons can be displayed. In this manner you can switch between your preferred languages rapidly. In the example below we’ve switched back to English (US).

    Switched back to English


1.5 - Restoring Original Sound in Zoom

Learn how to restore Zoom’s “Original Sound” audio setting.

Standard Zoom audio changes the way speakers sound in an attempt to improve audio quality. Unfortunately, this introduces distortions in the speech pattern of spoken audio, which can degrade the quality of Wordly’s translation.

It’s possible to restore the original quality of Zoom’s audio by following the steps below. Wordly translations will be significantly better in all languages when “Original Sound” is used:

  1. Run Zoom.

  2. Start a Zoom meeting or join an existing one.

  3. Once you’re in the meeting, click the up arrow next to the Mute button in the bottom-left corner:

    Zoom mute button

  4. Click Audio Settings…

    Zoom audio settings button

    This will open the Zoom Audio Settings window:

    Zoom settings window

  5. Under Music and Professional Audio, check the following boxes:

    • Show in-meeting option to enable “Original Sound”
    • Echo cancellation
  6. Uncheck all other options within Music and Professional Audio, as seen below:

    Zoom audio options

  7. Close the Settings window, and Leave the current Zoom meeting.

  8. Rejoin the meeting you were in, or start a new one. In the top-left corner of the meeting window you’ll see the following:

    Zoom original sound off

  9. Click on Original Sound: Off (and not the arrow). It will change to the following:

    Zoom original sound on

You are now using Zoom’s Original Sound setting. To deactivate original sound or change your audio options, return to Zoom’s Audio Settings screen.

1.6 - Sharing Minutes Between Accounts

Learn how to share billable minutes between accounts.

Follow the steps below if you want to share billable minutes between multiple accounts.

There are two prerequisites for sharing minutes:

  • The Wordly accounts you want to share minutes with must already exist.

  • If you intend on manually sharing minutes between multiple accounts, you’ll need more than one web browser (Chrome, Safari, Firefox, Edge, etc) installed on your computer so that you can log in to both accounts simultaneously.

    • If you attempt to use the same browser to log into another account, Wordly will automatically sign you out of the current active account.


Sharing minutes

When you first login to Wordly, you’ll automatically start on the Dashboard:

Wordly’s Dashboard

  1. Move the mouse cursor to the left side of the screen

  2. Click on Accounts ( Accounts nav button ) from the expanding menu to open the accounts page, as seen here:

    Navigating to the Accounts page

  3. From the Accounts page, click on + Add Account ( Add Account button ) in the top right corner:

    Accounts page

    This will open up the Add Account window:

    Accounts page

  4. Enter a Title and Description for the pre-existing account you want to share minutes with.

  5. Click Save ( Save button ) when ready.

  6. With the account added, click Transfer Minutes ( Transfer minutes button ) in the top right corner. This will open up the Transfer Minutes window:

    Transfer minutes

  7. In the From Account dropdown, choose your current account if it’s not already selected.

  8. In the To Account dropdown, choose the pre-existing account you just added in step 5.

  9. In the Minutes Dropdown, enter the number of minutes that you want to share and click Transfer ( Transfer button ).

  10. Click Share ( Share minutes button ) to open the Share Account window:

    Share window

  11. In the Share Account window, enter the email address associated with the pre-existing account you want to share minutes with, and click Share ( Share minutes button ).

    If successful, you’ll see that the account has been sent an invitation to share minutes:

    Account with shared minutes

    • Click the edit button ( Share minutes button ) to edit the account information.

    • Click the white trashcan button ( Share minutes button ) to delete the account.

    • Click the book button ( Share minutes button ) to go to the Transactions page.

    • Click the shopping cart button ( Share minutes button ) to go to the Purchase page and buy more minutes.

    • Click the send icon button ( Share minutes button ) to send another invitation to the account.

    • Click the black trashcan button ( Share minutes button ) to cancel the invitation.

  12. Open up your alternative web browser (Chrome, Safari, Firefox, Edge, etc) and log in to the account you shared minutes with. You’ll automatically start on the Wordly Dashboard:

    • Note that this account will have the 20 free minutes provided to every new Wordly account, indicated on the left side of the page.

    • Also Note the bell icon the top right corner of the screen, indicating you have a new alert.

      Alternate account with an alert

  13. Click the bell icon to open the Alerts page and see the invitation:

    Invite

  14. Click Accept ( Accept button ), and then Yes on the following confirmation dialogue box:

    Accept Invite

  15. In the following window, click the Resolved check box to close the issue and remove the alert from the account:

    Accept Invite

  16. You’ve now successfully shared minutes between accounts. Return to the Dashboard to see your updated minutes on the left side of the screen. In the example below, there are now 40 minutes available.

    Updated minutes on the dashboard

1.7 - Transactions Screen Walkthrough

Learn how to use Wordly’s Transactions screen

The Transactions screen lists every addition and subtraction of billable minutes from any of your accounts, as they occur.

To access the Transactions screen from anywhere within Wordly:

  1. Move the mouse cursor to the left side of the screen.

  2. Click on Transactions ( Transactions Nav ) from the expanding menu, as seen here:

    Select Transactions

    This will take you to the Transactions screen.

Overview

Below is a screenshot of the Transactions screen. See the following information for details on the layout:

Transactions Screen

  • Transactions are listed on the left side of the screen by date and the number of minutes added or subtracted.

  • Click on a transaction to open up the Transaction details for it on the right side of the screen.

  • If you have access to more than one account, you can select it from the Account dropdown near the top of the left side of the screen, as seen here:

    Transactions Action selection

  • To the immediate right of the Account dropdown is the total number of minutes available for the selected account.

  • Click the Options dropdown in the top right corner of the screen to download a Transaction report:

    Transactions Action selection

    Transaction reports are Microsoft Excel spreadsheets (.CSV files) that detail every transaction attributed to an account.


1.8 - Webex Support and Wordly

Learn how to use Wordly effectively in a Webex meeting or webinar

Wordly can be seamlessly integrated into Webex to enable meeting and Webinar attendees to participate in the language of their choice. Follow the instructions below to integrate Wordly into your Webex platform.

This guide covers:

  • Configurations of your settings on Webex
  • Initiating Wordly from a meeting or Webinar
  • Displaying real-time translation or transcription
  • Hearing audio in translated language

To use Wordly with Webex, you’ll need the following:

  1. A Wordly account with available minutes.

  2. A valid Webex account with administrator credentials. These are necessary to enable features on the Webex platform. (Contact your Webex administrator if you have any questions or need permissions on your Webex account).

Setup

Step 1 - Create a Wordly session

Create a session on the Wordly portal for the same time as your meeting/webinar. If you’re unsure how to create a session, check out the Adding a Session article first.

Take note of the Session ID and access key for the session you just created. See below for what to look for:

Session ID and session access key

Step 2 - Enable “Other Streaming Services” in Webex

  1. Sign in to your Webex account as an administrator.

  2. Navigate to Common Settings > Site Options > Live Streaming Providers and check the Other streaming services box:

    Webex Live Streaming Providers Menu

Step 3 - Enable “Live Streaming” in Webex for individual users

Check out the section at the bottom of this Webex support article to learn how to enable live streaming for individual users.

Step 4 - Start your meeting or Webinar

Step 5 - Start “Live Streaming” for your meeting

  1. When you initiate Live Streaming in Webex, a window will appear asking for service information for “Other streaming services”. Enter the following info:

    • Streaming Service: Wordly
    • Target stream link: rtmps://media.wordly.ai/live
    • Target stream key: Wordly Session ID_Wordly Session Pass Key. See the following Example: ETOE-9747_298157
  2. Click on Start streaming.

    Webex start Live Streaming

  3. Select Share > Share Multimedia from the Webex menu:

    Webex share multimedia menu

  4. Enter the following URL to share : https://attend.wordly.ai/enter/SESSION-ID

    Webex share multimedia

  5. The audience can now pick the language of the translation they see by clicking on gear button ( Settings button ) and selecting a language:

    Wordly in Webex

Setting a language for the audience

Follow the steps below if the audience wants to hear the translation in a specific language.

  1. In Webex, click on Multimedia Viewer and select Audio Connection:

    Webex multimedia viewer menu

  2. Click Disconnect:

    Webex audio connection menu

  3. Unmute the speaker icon on the Wordly multi-media window

    Webex unmuting the speaker

Users should now be able to hear the translated audio.


Known limitations:

  1. All meeting conversations should happen only in one language.

  2. Translation quality will be significantly affected if people speak in a language other than what is selected by the host as the default language for the meeting.

  3. There is an inherent delay between when a speaker completes a sentence and the sentence being correctly translated into another language.

  4. Transcripts are only accessible to the host and in the default language the meeting is hosted in.


2 - Creating and Using Wordly Sessions

Learn how to use the Wordly portal to support your translation sessions.

2.1 - Adding a Session

How to add a session through the Wordly portal.

When you first login to Wordly, you’ll automatically start on the Dashboard:

Wordly’s Dashboard

To access the Sessions page:

  1. Move the mouse cursor to the left side of the screen
  2. Click on Sessions (Sessions) from the expanding menu, as seen here:

Navigation Menu

Adding a Session

If you’re using a web browser to log in to Wordly, click + Add Session ( Add Session Button ).

This will open up the following menu:

Empty Session

Fill in the following information as it appears:

Title

The name of your session. At the moment, session titles only display within the list of sessions on the left side of the Sessions page, and within exported session transcripts.

Presenter

The name of the person Speaking during the session.

  • If the presenter will be using a streaming interface (Zoom, etc), this field will be auto-populated with “Wordly”.
  • However, if the presenter uses the Join App or the Wordly mobile app as their audio source, then their actual name will come up.

Start Date

The date the session is planned to start.

Start Time

The time the session is planned to start.

  • While it’s required to include a start time, a session isn’t required to begin at the indicated time, as long as it starts within 48 hours after the set time.

Account

The account field will be auto-populated with your account information. If you have multiple accounts or use a shared account, select the account you wish to bill from the dropdown.

Duration

The desired length of the session by hours and minutes. The duration you set will add to your scheduled minutes on the Wordly dashboard.

  • 01:00 = 1 hour
  • 00:30 = 30 minutes

Language

Choose carefully, as the selected language is what Wordly translates from. For example, if the presenter of your session will be speaking French, the chosen language should be set to French, even if the intent is to have Wordly translate it into another language.

  • It’s possible to change the language of a session after the session has started, as well as during an active session. Check out this article for instructions.

Glossary

Select a pre-made glossary.

  • Only 1 glossary can be used per session.

Transcripts

Transcripts are written/printed versions of all the dialogue spoken during a session. At the moment, transcripts are only available to private accounts, and can’t be shared through Wordly. Choose an option from the dropdown:

  • Save No Transcripts - No transcripts will be saved.
  • Private - Transcripts will be saved to your account automatically on completion of a session, in the chosen language of the speaker.
  • Allow Public Transcripts - Not functional at this time.

Access

Access determines who can attend a session and the security required to enter. There are two options available:

  • Open - Anyone with an Attendee Shortcut (see below) can attend the session.
  • Require Attendee Passcode - Determines whether or not a passcode is required to join the session. The passcode must be at least 6 characters.

“Permanent” checkbox

Sessions typically expire 24 hours after they begin, and are removed from the list of sessions on the left side of the screen. Check this box to retain the session indefinitely.

When you’re ready to continue, click Save (Save button).

  • To edit an existing session, select it from the list on the left side of the screen, and click the Edit icon (Edit Icon) in the Session Details box on the right.

  • To delete an existing session, select it from the list on the left side of the screen, and click the trashcan icon (Trash Icon)in the Session Details box on the right.

Sharing the Session

Once you’ve finished adding a session, you’ll be provided with a series of links to send to attendees and presenters.

Attendee shortcuts

Attendee Shortcuts

Attendee Shortcuts are intended for viewers/listeners only. Please do not get these confused with Meeting Shortcuts (see below), which are intended for speakers/presenters.

  • Share the provided link with anyone you want to attend your sessions. Click the email icon (Email button) to open your computer’s email client with a pre-populated message containing the provided link.

  • Click the copy icon (Copy button) to copy the provided link to your system’s clipboard.

  • Alternatively, provide the QR code so that anyone with a smartphone can scan it via their camera app. The QR code can be easily printed by clicking the print icon (Print button).

Meeting shortcuts

Attendee Shortcuts

Meeting Shortcuts are intended only for those people who you plan on presenting during this session. It’s important not to get these confused with Attendee Shortcuts (see above), which are intended for viewers/listeners only. Please use Meeting Shortcuts cautiously.

For security purposes, a six-digit passcode is required to access a session as a presenter.

  • For convenience, the top link includes the passcode.

  • For additional security the bottom link will ask for the passcode, which can be provided separately.

Streaming Shortcuts

Streaming Shortcuts

  • Click the “email” icon to open your computer’s email client with a pre-populated message containing the provided link.

  • Click the “copy” icon to copy the provided info to your system’s clipboard.

Certain services (such as Vimeo) might not work with the information provided in the top-half of the box. If you’re having trouble streaming, try using the alternative links provided at the bottom of the box.


Billing Minutes

  • Minutes are not charged based on the duration of a session, but actual used minutes.

    • For example, if a session is set for 1 hour but lasts only 37 minutes, only those 37 minutes are charged.

    • Conversely, If a session is set for 1 hour but goes 1 hour 5 minutes, 65 minutes will be charged.

  • Minutes stop being charged either when the stream to the session is ended, or when the presenter mutes their microphone.

  • Sessions do not end automatically at the end of the scheduled duration.

  • If you’re streaming, you must end the stream manually to avoid having minutes charged.

  • To prevent the usage of unused minutes, you’ll need to manually** end the session** when finished. Otherwise, Wordly will continue to bill your minutes until either your minutes run out, or the session is ended automatically.

    • To prevent minutes being charged accidentally, Wordly will automatically end a session after two hours if no stream is detected.

2.2 - Attending a Session (Quick)

Learn the basics of how to attend sessions through desktop and mobile browser versions of Wordly.

Browser

To attend a session in a web browser, you must have first received an Attendee Link.

  1. Click the Attendee Link. It should look like this: https://attend.wordly.ai/

  2. Once clicked, a Wordly Attend page will automatically open in your default browser:

Wordly Attend Login

  1. Choose the language you want Wordly to translate spoken dialogue into.

    • Example: If the speaker is speaking in English and you want to translate into French, select French.
  2. If it’s not already filled in, enter the Session ID.

    • The Session ID is always four-letters and four numbers.

    • If not provided to you, you can sometimes find the Session ID at the end of the Attendee Link you were sent.

  3. When ready, click the Attend button ( Attend Button ) to start.

  4. When finished, close the browser, the tab, or click the exit button ( Exit button ) to leave the session.

Mobile browser

To attend a session on a mobile device’s web browser, you’ll need an Attendee Link or QR code to scan.

Attendee links are typically sent through email or text message.

  1. Tap the Attendee Link. This will automatically open Wordly in your device’s default browser:

    Wordly Attend Mobile Login

  2. Tap on the language dropdown to choose the language you want Wordly to translate spoken dialogue into.

    • Example: If the speaker is speaking in English and you want to translate into French, select French.
  3. If it’s not already filled in, enter the Session ID number.

    • The Session ID is always four-letters and four numbers.

    • If not provided to you, you can sometimes find the Session ID at the end of the Attendee Link you were sent.

    • Example : https://attend.wordly.ai/join/RNBR-7474

  4. When ready, tap the Attend button ( Attend Button ) to start.

  5. When finished, close the browser, the tab, or click the exit button ( Exit button ) to leave the session.

QR codes

Follow these steps to attend a Wordly session through a QR Code:

  1. Use your mobile device’s camera or barcode scanning app to scan the QR code, which will appear similar to this:

    QR Code

    The Wordly Attend window will automatically open in your device’s default browser:

    Wordly Attend Mobile Login

  2. Tap on the language dropdown to choose the language you want Wordly to translate spoken dialogue into.

    • Example: If the speaker is speaking in English and you want to translate into French, select French.
  3. If it’s not already filled in, enter the Session ID number.

    • The Session ID is always four-letters and four numbers.

    • If not explicitly provided to you, you can sometimes find the Session ID at the end of the Attendee Link you were sent.

    • Example : https://attend.wordly.ai/join/RNBR-7474

  4. When ready, tap the Attend button ( Attend Button ) to start.

  5. When finished, close the browser, the tab, or click the exit button ( Exit button ) to leave the session.


2.3 - Uploading Sessions

How to add multiple sessions through the Wordly Portal.

Access the Sessions page using the expanding menu on the left:

  1. Move the mouse cursor to the left side of the screen
  2. Click on Sessions (Sessions) from the expanding menu, as seen here:

Navigation Menu

How to add multiple sessions?

  1. From the Sessions screen, click on the ▼ Options menu at the top right of the screen and then select “Upload Sessions”.

Sessions Options

  1. It should open the “Upload Sessions” dialog. This screen allows you to upload a spreadsheet containing data for multiple session.

Upload Sessions Dialog

Before creating the spreadsheet

After setting these defaults, the corresponding columns can be omitted from the spreadsheet if only the default values are required.

How to create the spreadsheet

  1. Click on “Download Example Excel” and open the downloaded file.

Wordly Sample Sessions Screenshot

  1. Fill the spreadsheet

The downloaded file includes two rows:

  • The first one is the header and should not be removed or edited.
  • The second one is an example row to use as a reference. You can remove this row or replace the example values.

Fill out the spreadsheet with information for the sessions you wish to create. A new session will be created for each row in the spreadsheet. Below is a description of the values expected in each column.

Column Expected information
Title The name of the session. It can be any text.
Presenter The name of the person that will be speaking; also accepts any text.
Date The day the session is planned to start. It should be in the future and preferably it should be formatted as a date using the spreadsheet software used to edit the file.
Time The time the session is planned to start. It can be any text using 12hs format or 24h format (i.e. 1:00 PM or 13:00)
Timezone The local timezone or region where the session will take place at the specified time. It can be a timezone name (PST), city (Los Angeles), any GMT/UTC offset (UTC-4:30), or just left blank for your default timezone.
Duration The duration of the session. It can be specified in minutes or time (i.e. 95 or 1:35 ).
Glossary The glossary to use during the session, or blank for the default.
Account The account to bill for the session, or blank for the default.
Language The language used by the person that will be speaking and from which the Wordly will be doing the translations, also you can leave blank for the default.

Uploading the spreadsheet

Once you have added your sessions to the spreadsheet, save the file (the name can be changed) and use the upload dialog to upload the file to Wordly.

Sessions spreadsheet upload

Reviewing and submitting the sessions

After the upload process is finished, the Portal will present the session information for your review. If there are any errors, the incorrect fields will be highlighted in red. All incorrect fields should be fixed or removed; otherwise the Submit button will remain disabled.

Click the pencil icon to edit the row you want to fix, or click on the trash icon to delete it. Once all rows are fixed and you’re happy with the changes, click “Submit” to create the sessions.

Uploading Sessions

2.4 - Attending a Session (Advanced)

Learn detailed info on how to attend sessions on desktop and mobile browser versions of Wordly.

To attend a session in a web browser on your desktop, you must have first received an Attendee Link.

  1. Click the Attendee Link. It should look like this: https://attend.wordly.ai/

  2. Once clicked, a Wordly Attend page will automatically open in your default browser:

Wordly Attend Login

  1. Choose the language you want Wordly to translate spoken dialogue into.

    • Example: If the speaker is speaking in English and you want to translate into French, select French.
  2. If it’s not already filled in, enter the Session ID.

    • The Session ID is always four-letters and four numbers.

    • If not provided to you, you can sometimes find the Session ID at the end of the Attendee Link you were sent.

  3. To switch Wordly’s interface to another language, click the Flag ( Wordly UI Language ) and choose your desired language from the dropdown.

    • Currently, only Japanese is available.
  4. When ready, click the Attend button ( Attend Button ) to start. Alternatively, continue reading to learn about additional options for Wordly Attend.

Additional Options

Click “More options” at the bottom of the login box to access additional features.

  • Enter passcode - Enter a passcode to join the session, if you’ve been provided with one. If not, it’s likely you won’t need one.

  • Enter Name - Enter your name if desired. This is completely optional.

  • Choose a display mode - Display modes change how the Wordly session appears in your web browser:

    • Normal - This is the default look of Wordly:

Wordly’s NORMAL display mode

  • Display - If you have light accessibility concerns, choose Display mode:

Wordly’s NORMAL display mode

  • CART - If you have strict accessibility concerns, choose CART mode:

Wordly’s NORMAL display mode

Advanced options for desktop browsers

Within a “Normal” Wordly session are some advanced options you can access:

Advanced options

  • Click the language dropdown ( Language dropdown ) to change the displayed language.

  • Click the speaker button ( Speaker button ) to hear a text-to-speech version of the translated dialogue.

    • If the icon isn’t visible, it means the language you need isn’t installed on your computer, or you’re using the “Display” or “CART” display modes.

    • To learn how to install language packs on your computer, check out the following links:

    • Click the options button ( Options button ) for more options:

      • Click the help button ( Help button ) to show some common questions and answers.

      • Click the gear button ( Gear button ) to bring up the “Show only complete phrases” box.

      • Check this box If you’d prefer to only read complete phrases that have been translated by Wordly and not see the words and sentences update.

  • Click the speech button ( Speech button ) to change the spoken text-to-speech voice, if you have other voice options for this language installed on your computer.

  • To learn how to install text-to-speech voices on your computer, check out the following links:

When finished, close the browser, the tab, or click ( Exit button ) to exit.

Mobile browsers

Attendee links are typically sent through email or text message.

  1. Tap the Attendee Link. This will automatically open Wordly in your device’s default browser:

    Wordly Attend Mobile Login

  2. Tap on the language dropdown to choose the language you want Wordly to translate spoken dialogue into.

    • Example: If the speaker is speaking in English and you want to translate into French, select French.
  3. If it’s not already filled in, enter the Session ID number.

    • The Session ID is always four-letters and four numbers.

    • If not provided to you, you can sometimes find the Session ID at the end of the Attendee Link you were sent.

    • Example : https://attend.wordly.ai/join/RNBR-7474

  4. When ready, tap the Attend button ( Attend Button ) to start.

  5. When finished, close the browser, the tab, or click the exit button ( Exit button ) to leave the session.

QR codes

Follow these steps to attend a Wordly session through a QR Code:

  1. Use your mobile device’s camera or barcode scanning app to scan the QR code, which will appear similar to this:

    QR Code

    The Wordly Attend window will automatically open in your device’s default browser:

    Wordly Attend Mobile Login

  2. Tap on the language dropdown to choose the language you want Wordly to translate spoken dialogue into.

    • Example: If the speaker is speaking in English and you want to translate into French, select French.
  3. If it’s not already filled in, enter the Session ID number.

    • The Session ID is always four-letters and four numbers.

    • If not provided to you, you can sometimes find the Session ID at the end of the Attendee Link you were sent.

    • Example : https://attend.wordly.ai/join/RNBR-7474

  4. When ready, tap the Attend button ( Attend Button ) to start.

  5. When finished, close the browser, the tab, or click the exit button ( Exit button ) to leave the session.

Additional Options

Tap “More options” at the bottom of the login box to access additional features.

Mobile Attend More Options

  • Enter passcode - Enter a passcode to join the session, if you’ve been provided with one. If not, it’s likely you won’t need one.

  • Enter Name - Enter your name if desired. This is completely optional.

  • Choose a display mode - Display modes change how the Wordly session appears in your web browser:

    • Normal - This is the default look of Wordly:

      Wordly’s “NORMAL” display mode

  • Display - If you have light accessibility concerns, choose Display mode:

    Wordly’s “DISPLAY” mode

  • CART - If you have strict accessibility concerns, choose CART mode:

    Wordly’s “CART” display mode

Advanced options for mobile devices

Wordly sessions using the Normal display mode have some advanced options you can access:

  • Tap the language dropdown ( Language dropdown ) to change the displayed language.

  • Tap the speaker button ( Speaker button ) to hear a text-to-speech version of the translated dialogue.

    • If the icon isn’t visible, it means the language you need isn’t installed on your mobile device, or you’re using the “Display” or “CART” display modes.

    • Tap the options button ( Options button ) for more options:

      Advanced mobile options

    • Tap the help button ( Help button ) to show some common questions and answers.

    • Tap the gear button ( Gear button ) to bring up the “Show only complete phrases” box.

    • Check this box If you’d prefer to only read complete phrases that have been translated by Wordly and not see the words and sentences update.

  • Tap the speech button ( Speech button ) to change the spoken text-to-speech voice, if you have other voice options for this language installed on your computer.

When finished, close the browser, close the tab, or tap the exit button ( Exit button ) to leave the session.


3 - Creating and Using Wordly Glossaries

Learn how to use the Wordly portal to improve your translation using glossaries.

3.1 - Adding Glossaries

How to add a glossary through the Wordly portal.

Glossaries allow you to customize Wordly’s speech recognition to include your organization’s unique terminology, such as the special phrases or names of products, people, and departments. Glossaries are custom libraries which significantly increase the accuracy of transcription results. Without a glossary for reference, Worldly may be unable to transcribe unique phrases, words, and terminology.

It’s possible to create multiple glossaries for specific uses (such as IT, research, regional sales teams, etc).

Tips

  • Glossaries increase the accuracy of transcribing spoken words into text, but don’t aid directly with translation.

  • Make sure your presenter has a quality microphone. The more clear the audio, the better the transcription.

  • Glossary terms should be as concise and unique as possible for best performance.

  • It’s important to add words, phrases, terminology, names, acronyms, and abbreviations as you expect them to be spoken aloud naturally.

    • For example, in the real world, the presenter isn’t likely to say “FBI - The Federal Bureau of Investigation”, so to transcribe this properly, the glossary should just include “FBI”.

Creating a New Glossary

To access the Glossaries page from anywhere within Wordly:

  1. Move the mouse cursor to the left side of the screen

  2. Click on Glossaries ( Glossaries Nav ) from the expanding menu, as seen here:

Glossaries Nav Panel

Once you’re on the Glossaries page, click +Add Glossary ( Add glossary button ) to get started. This will open up the following menu:

Add Glossary Panel

Enter the following info to create a glossary:

Title

Enter the name of your Glossary. A title is required to save the glossary.

Phrases Box

Language

Choose the language that the presenter will be speaking in.

Phrases

Add the phrases and terminology that you think Wordly will need help with transcribing. This can include names, acronyms, terminology, and abbreviations, but must be added as they’re spoken aloud naturally.

  • One term per line. You must add a line-break (press “Enter” on your keyboard) before adding another term.

  • Glossaries can contain up to 2500 individual terms.

  • One term can be up to 100 characters.

  • It’s possible to copy and paste a list of terms into the “Phrases” box, as long as they’re separated with line-breaks.

Names

Include names that you’re unlikely to find in a dictionary. This includes:

  • People’s names
  • Organization names
  • Place names
  • Product names
  • Department names

Terminology

Include terminology that is “specialized”, such as:

  • Industry jargon
  • Organizational terminology
  • Departmental terminology

Acronyms

Acronyms should be included on their own, without their meaning. Examples:

  • FBI
  • CIA
  • STD
  • DARPA
  • NATO

Abbreviations

Abbreviations include two-letter acronyms that are spoken aloud, such as:

  • AI - (Artificial Intelligence)
  • IT - (Information Technology)
  • ID - (Identification)
  • EG - (Exempli Gratia or “for example” )
  • IE - (“In other words” or Internet Explorer)
  • VR - (Virtual Reality)
  • AR - (Augmented Reality)
  • ER - (Emergency Room)
  • RV - (Recreational Vehicle)

Emphasis

Emphasis can improve the accuracy of Wordly’s transcription quality by expanding how the sounds that make up a word are processed.

To add emphasis to a word, enter the word into the phrases box, add a space after the word, and either 1 or 2 exclamation marks. See the following examples:

  • Wordly !
  • Moishe !!
  • Acetaminophen !!
  • Parasetamol !
  • Chevrolet !
  • Porsche !!

If a word isn’t being transcribed correctly, try emphasizing it with 1 exclamation mark initially. If it still isn’t being transcribed, use 2 exclamation marks.

Wordly will prioritize the correct transcription of emphasized words over non-emphasized, similar-sounding words. For example, “Porsche” might be mistranscribed as “porch” if the word isn’t emphasized.

Using multiple languages

To include terms in more than one language, click Add Language (Add Language Button). This will automatically collapse the current “Phrases” box and create another. See the example of what that looks like here:

Multiple glossaries

  • Click on any of these Phrase boxes to edit the list of terms for that language.

  • To remove one of your languages from a glossary, click the X (Delete glossary button) next to it.

  • Click the alphabetize button ( Alphabetize button ) to automatically alphabetize all the terms in the phrase box.

When finished, click the Save button (Save button).

At this point your glossary will be saved, and you’ll be able to include it when adding a session.


4 - Transcripts

Learn how to manage session transcripts.

4.1 - Accessing Transcripts

Learn how to find and download session transcripts.

Transcripts are written records of all the dialogue spoken during a Wordly session. Transcripts are available to users that select the “Private Transcripts'' option when adding a session.

Some points about transcripts:

  • Transcripts are only accessible for the account holder that set up a session, and are created whenever their connection to a session is ended (rather than the session itself). If you create a session and join it multiple times, each time will have its own transcript.

  • Transcripts don’t contain translated dialogue. They are word-for-word records of the spoken dialogue only. If the presenter spoke in English, the transcript will also be in English.

  • For sessions with multiple languages, the transcript will reflect the source languages as they were transcribed.

  • At the moment transcripts can’t be shared within Wordly. If you want to share a transcript, you must download it first.


The Transcripts page

When you first log in to Wordly, you’ll automatically start on the Dashboard:

Wordly’s Dashboard

To access the Transcripts page, move the mouse to the left side of the screen and click on Transcripts ( Transcripts nav button ), as seen here:

Worldy dashboard with transcripts nav

Once you’re on the Transcripts page, select a session from the list on the left side of the screen. An accompanying Transcript will appear on the right, as seen here:

Transcripts page

You can search for a specific session or a range of sessions using the filters on the left side of this page.

Transcripts have two functions: Deleting, and Downloading.

Deleting transcripts

To delete a transcript, click the trashcan button ( Transcripts Download Button ) in the top right corner of the transcript.

Downloading transcripts

Transcripts can be downloaded individually in three different formats. To choose a format, move the mouse cursor to hover over the download button ( Transcripts Download Button ).

  • Click the file button ( Download Plaintext with timestamps ) to download a transcript as a plaintext file with timestamps.

  • Click the plaintext button ( Download Plaintext ) to download a transcript as a simple plaintext file.

  • Click the camera button ( Download VTT ) to download a transcript as a .VTT file (typically used by Youtube, Vimeo and others for subtitles).

Downloading multiple transcripts

To download more than one transcript at a time you first need to search through your sessions using the filters on the left-half of the screen.

After you’ve located the sessions you want, click the Options dropdown ( Transcripts Options dropdown ) in the top-right corner of the page, and choose the format of the transcripts to be downloaded:

Download multiple transcripts format window