Wordly FAQ
Frequently asked questions about the Wordly App
Technical Requirements
What are the internet requirements to run Wordly?
It's important to have a stable internet connection for optimal Wordly performance. You'll need a minimum of:
- 5 Mbps bandwidth to stream Wordly as a presenter.
- Attendees need at least 6Mbps bandwidth to receive Wordly (Measured at 500 concurrent attendees).
- If you're using Floor Audio, attendees need at least 20Mbps bandwidth to receive Wordly (Measured at 500 concurrent attendees).
Pricing
How much is Wordly?
Wordly's cost is dependent upon the following: how many hours you need, how many users you'll have, how many languages that you'll need, and what additional features that you'll need. There are discounts for volume usage and for non-profits. For specific pricing, please contact us.
How does Wordly's subscription works?
With your subscription, you purchase a set amount of hours that you can use for your organization. You can use your hours across multiple sessions for up to 12 months after purchase. You are not charged a monthly or yearly fee to use Wordly. The Wordly subscription doesn't automatically renew.
There are multiple tiers of Wordly hours: Starter, Pro, Pro+, Corporate, Corporate+, and Enterprise. For more information about these tiers, read Wordly Pricing.
After you use your pool of minutes, you can purchase additional time from the "Purchase" tab in your portal.
In-person Events
At my event, I’m playing a video. How can I have Wordly translate the video sound?
Usually, a video’s audio shares the same audio stream as the microphone at the event. Because of this, Wordly can translate the video’s audio. You don’t need to do any additional setup.
I entered 2 hours when I created my session, but my event is longer. Will my Wordly session end before I'm done?
No. Your Wordly session doesn't end if your session goes over. The Wordly session only ends when you or another operator manually ends the session.
Languages
What languages does Wordly support?
Wordly supports a wide variety of languages. See supported languages for a complete list.
Can Wordly understand different user accents?
Yes. Wordly can understand different speaker accents. Wordly’s AI models are trained with datasets that include speakers from different areas that speak each language.
Can participants change the language they want to read along in?
Yes. While in a session, attendees can change to any of the supported languages at any time without exiting the session. See Attending A Wordly Session for more information.
Transcripts
How can I access meeting transcripts?
The host can choose to save or not save a transcript of each Wordly session. The transcripts can be found in the Wordly portal and can be downloaded in several formats: plain text, text with timestamps, and closed caption compatible Web VTT. These files are generated through AI transcription, ensuring spoken content is captured accurately.
To download a transcript, the host can go to their Wordly dashboard and select Transcripts from the left side menu. For more information, see Accessing Transcripts.
Can I get transcripts in other languages?
Yes. Subscribers to Wordly Pro (and higher tiers) are also able to translate session transcripts. From more information, see "Translating Transcripts" in Accessing Transcripts.
Data Storage
Where is my data stored?
Wordly uses Google Cloud Platform (GCP) for primary cloud services and Amazon Web Services (AWS) for backup and redundancy. Both providers meet industry security standards, including SOC 2 and ISO 27001 certifications.
During live interpretation sessions, Wordly processes sensitive content in real time in secure environments. Data is encrypted in transit and processed only during the session. Wordly doesn’t store or retain data after sessions unless customers enable features like session recording or transcription. Wordly staff can access transcripts only with customer authorization, such as for troubleshooting.
Where is my data processed?
Wordly processes all data securely in the same cloud environments where it’s stored, primarily in the US. This includes services like interpretation, translation, transcription, and summarization, all securely performed in our cloud infrastructure.
Where can I find more information about how Wordly uses my data?
We have a Security and Compliance page that has centralized access to our security policies, privacy practices, certifications, and FAQs about Wordly’s customer data protection. Be sure to subscribe to updates so you'll get the latest information about Wordly's compliance.